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    Frequently Asked Questions
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Frequently Asked Questions

 

Here are some of the most frequent questions regarding our hotel, with appropriate answers.

If you have further questions, please feel free to let us know, preferably via the contact form or by telephone: +46 (0)8 678 80 60.

 

Cards – may I pay by credit or debit card?

Yes, we accept payments made with Visa, MasterCard and Maestro. We reserve the right on occasion to take a deposit in advance of arrival.

Checking in and out – when is it possible to check in and by what time must I check out?

Check in anytime between 15.00 and 23.00. Check out between 06.00 and 12.00.

Children – is it possible for children to stay in the hotel?

Yes, children are always welcome and there is access to children’s beds or extra full-size beds if required.

Cleaning – how often is the apartments cleaned?

We offer one scheduled cleaning per week. If you require us to clean your apartment more often, this may be booked in the reception.

Extra beds – are there extra beds available?

There are extra beds for both children and adults, maximum 1 extra bed per apartment. Reserve an extra bed at the time of booking. Extra charges may apply and the supplement will not be included in the main booking, but payable separately during your stay. 

Fitness training – can I work out at the hotel?

As a guest with us, you have free entry to train in our fitness centre, which has a changing room and a sauna. 

Internet – is the Internet available?

Yes, there is free Wi-Fi, available throughout the hotel, and in all apartments.

Kitchen appliances - is it included in the price?

It is included and free of charge if you stay with us for at least 7 nights in a row. If the kitchen utensils are requested for shorter staying guests, we have an additional cost of 200SEK/ per room for our kitchen utensils kit and you as a guest can pay the amount in our reception.

Languages spoken – is the reception multilingual?

Yes, our receptionists speak Swedish, English, Spanish, Portuguese and Arabic.

Laundry room – is there a washing machine available?

Yes, we have a laundry room with modern washing machines, where you can do your own washing. We can also offer a laundry service via the reception.

Lift?

Yes

Outdoors? – is there a garden, square or park that belongs to the hotel?

The hotel has a garden and space to relax, barbecue and enjoy picnics.

Parking – is there parking available at the hotel?

Yes, we have 40 secure parking spaces available free of charge, just outside the hotel. Book a parking space in advance.

Pets – are dogs allowed in the hotel?

Yes, dogs are accepted in some apartments.

Printer – is there access to a printer at the hotel?

Yes, we have a business centre in the lobby, where a computer, printer and free Wi-Fi are all available.

Public rooms?

There is a lounge/TV room, a business centre in the lobby, a fitness centre and a laundry room.

Reception – is the reception manned?

Yes, the reception is manned 24 hours a day.

Rooms – are there rooms of differing sizes available?

All of our rooms are configured as separate studio apartments, each measuring 25 square meters in total. Each has its own kitchen, dining table, sofa and bed. Each apartment also has its own balcony. A quarter of the apartments have a double bed (1.40 cm Queen size) and the rest of them are equipped with single beds, 80 cm wide. The apartment can also be furnished with two single, twin beds.

Smoking – is smoking allowed in the apartments?

No, all apartments are non-smoking, as is the whole of the rest of the hotel.

The hotel – how many apartments are there?

There are a total of 153 apartments, incorporated within two connected buildings. Each building has four floors.